Shipping policy

Last Updated: August 23, 2026

At ESVORAINE FRAGRANCE, we work to process and dispatch customer orders efficiently.

Standard Shipping

Standard shipping is free unless another shipping charge is clearly displayed during checkout.

Standard orders are generally processed and shipped from our warehouse within 3–5 business days.

This timeframe refers to warehouse processing and dispatch only. Final courier delivery time is separate.

Express Shipping

Where Express Shipping is available, express orders are generally processed and shipped from our warehouse within 1–2 business days.

Courier transit time is separate from warehouse processing time.

Express shipping does not guarantee delivery on a specific date unless expressly stated at checkout.

Courier Delivery Time

Once an order has been handed to the courier, final delivery time depends on the carrier.

Delivery may be affected by weather, public holidays, high shipping volumes, transportation disruptions, address issues, carrier delays, or other circumstances outside our reasonable control.

Tracking Information

Where available, tracking information will be provided after the order has been dispatched.

Tracking may take some time to update after a shipping label is created or the package is accepted by the carrier.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Address changes cannot be guaranteed once an order has entered processing or shipment.

Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, carrier notices, and any available delivery photographs.

Customers should also contact the courier directly.

We will reasonably assist with available shipping information and carrier investigations.