Privacy policy

Last Updated: August 23, 2026

This Privacy Policy explains how ESVORAINE FRAGRANCE collects, uses, shares, and protects personal information when customers visit esvoraine.com, place an order, or communicate with us.

Information We Collect

We may collect:

Name
Email address
Phone number
Billing and shipping addresses
Order and transaction information
Customer-support communications
IP address
Browser and device information
Website activity
Cookie and similar technology information

How We Use Information

We may use personal information to:

Process and fulfill orders
Verify payments
Provide customer support
Send order confirmations
Provide shipping and tracking updates
Manage approved returns and refunds
Prevent and investigate fraud
Resolve disputes
Improve our website and services
Maintain business records
Comply with legal obligations
Send marketing communications where permitted

Payment Information

Payments may be processed through third-party payment providers.

ESVORAINE FRAGRANCE does not generally directly store complete payment-card information.

Sharing Information

Necessary information may be shared with service providers involved in operating our business, including payment processors, shipping carriers, fulfillment providers, website service providers, fraud-prevention systems, analytics providers, marketing providers, customer-support systems, and professional advisers.

Information may also be disclosed to legal or government authorities where required by applicable law.

We do not sell personal information for monetary consideration.

Cookies

Our website may use cookies and similar technologies for functionality, analytics, security, fraud prevention, advertising measurement, and personalization.

Customers may manage cookies through their browser settings.

Marketing Communications

Where permitted, we may send promotional communications.

Customers may unsubscribe using the unsubscribe option included in marketing communications or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent.

Data Security

We use reasonable safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can guarantee absolute security.

Data Retention

Information may be retained for as long as reasonably necessary for transactions, customer support, fraud prevention, dispute resolution, accounting, taxation, and other legal obligations.

Privacy Rights

Depending on applicable law and customer location, customers may have rights concerning access, correction, deletion, restriction, or other controls over their personal information.

We may verify identity before fulfilling a privacy request.